Frequently Asked Questions
Discover everything you need to know about the Serge Lutens olfactory experience.
Where does Serge Lutens ship?
We currently offer international shipping to a wide range of countries. Delivery times and costs vary depending on the destination and selected shipping method.
Are your fragrances authentic?
Yes, every product purchased through our official online store is guaranteed 100% authentic, bottled in France, and handled with the utmost care to preserve the integrity of the scent.
What is your return policy for perfumes?
Due to the nature of our products, we only accept returns on unopened and unused items in their original cellophane packaging within 14 days of delivery.
Can I request samples with my order?
To help you discover our collection, we include complimentary samples with every fragrance order, allowing you to explore new olfactory territories.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal for a secure checkout experience.
How should I store my Serge Lutens fragrance?
To maintain the quality of your perfume, we recommend storing the bottle in a cool, dry place away from direct sunlight and significant temperature fluctuations.